Ordering FAQs

Any available discounts will be shown directly on the website or newsletters so keep an eye out. Unfortunately, we can't honour requests or backdate discounts should your order land outside of the sale period.

When payment details are entered incorrectly and your transaction fails, your bank often reserves the funds as it's expecting a request from our side. However, since it hasn't passed our payment provider checks, it'll automatically cancel itself on your bank's side and will be released back to your account. Please note that this can take a few days depending on your bank's policy for pending transactions.

If you'd like to change out a product or amend the delivery address, contact us as soon as possible and we'll get it sorted for you.  However, if your order has been picked up from our warehouse or you've received a shipping confirmation email, we'll be unable to change your details at this point.

Yes, as long as the order hasn't been picked up from our warehouse or you've received the shipping confirmation email.  If this point has passed, the easiest option is to refuse the delivery when the courier attempts to drop it off, otherwise the order falls under the 'I've changed my mind' category of returns, and you'll need to cover the shipping costs to return the item to us.

In the rare situation that one of the products you've ordered is out of stock, we'll inform you straight away to provide and ETA and aim to offer you an alternative.  Of course, you'll be entitled to a refund which you can receive as store credit or credited to your original payment method.

As soon as your gear has been picked up by the courier, your order status will be updated to 'Fulfilled'.

Example 1: Order on a Monday at 5pm, your order will be picked up on Tuesday and set to 'Fulfilled'

Example 2: Order on Friday 5pm, your order will be processed Monday, picked up by the courier on Tuesday and set to 'Fulfilled.

For more information on processing times, please see Delivery page.

Orders automatically cancelled and refunded at the point of submission are due to our anti-fraud software operating on the site, which detect suspicous activity and patterns.  If you feel this was a mistake, please contact us and we'll arrange an alternative payment method for you.