Ordering FAQs

If you'd like to change out a product or amend the delivery address, contact us as soon as possible and we'll get it sorted for you.  However, if your order has been picked up from our warehouse or you've received a shipping confirmation email, we'll be unable to change your details at this point.

Yes, as long as the order hasn't been picked up from our warehouse or you've received the shipping confirmation email.  If this point has passed, the easiest option is to refuse the delivery when the courier attempts to drop it off, otherwise the order falls under the 'I've changed my mind' category of returns, and you'll need to cover the shipping costs to return the item to us.

In the rare situation that one of the products you've ordered is out of stock, we'll inform you straight away to provide and ETA and aim to offer you an alternative.  Of course, you'll be entitled to a refund which you can receive as store credit or credited to your original payment method.

As soon as your gear has been picked up by the courier, your order status will be updated to 'Fulfilled'.

Example 1: Order on a Monday at 5pm, your order will be picked up on Tuesday and set to 'Fulfilled'

Example 2: Order on Friday 5pm, your order will be processed Monday, picked up by the courier on Tuesday and set to 'Fulfilled.

Fore more information on processing times, please see Delivery page.

Orders automatically cancelled and refunded at the point of submission are due to our anti-fraud software operating on the site, which detect suspicous activity and patterns.  If you feel this was a mistake, please contact us and we'll arrange an alternative payment method for you.