Help Centre

Returns Information

Changed your mind?

If the product doesn't suit your needs and is unused, you can return it within our 30 days extended returns period and we'll process a full refund for you.

Think there's a fault with your gear

Not to worry, drop us a message using the form below and we'll happily assist.

We recommend having a quick browse at our Returns Policy for more detailed information, prior to following the steps below.


 Our (nice and simple) returns process.

1

Fill in the form below.

2

We'll contact you with instructions.

3

You pack up and send back your gear.

4

We test it and take care of the rest. 


Dead On Arrival/Faulty Under Warranty: We recommend contacting the manufacturer to troubleshoot the problem before arranging a return, to avoid sending non-defective products back and incurring shipping fees.


Returns FAQs

Simply follow the steps on this page and fill out the returns form (to the left-hand side on desktop or above if you’re viewing on your mobile)

If the product arrives with a fault then we’ll arrange for it to be returned and ship you a new one free of charge*. If you’ve just changed your mind and no longer want the item, then you’ll need to cover the shipping costs to get it back to us.

*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.

If you notify us within 30 calendar days of receiving the delivery and the product is ‘as new’, unused and it’s original packaging, then you’re entitled to a full refund, switch to a different product we have in stock or store credit - no problem. You’ll just need to cover the shipping costs back to us and make sure you’ve followed the guidelines in our Returns Policy.

Sadly, manufacturers don't provide replacement packaging, so a value may be deducted from your refund for packaging which has been damaged/defaced.

We have a Dead On Arrival (DOA) period of 30 days, so you can return your product(s) for a replacement, store credit or refund, however, please first and one of our specialists will help troubleshoot the problem before you send it back. See our Returns Policy for more info.

*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.

We’ve got you covered. If a fault occurs with any of your gear outwith the 30 days Dead On Arrival (DOA) period, then as long as your item is still within the manufacturer’s warranty period, you’re entitled to a warranty repair or replacement, depending on the product. Fill out the form on this page with your details and we’ll take care of the rest.

I'm afraid, we're not able to offer advanced replacements but as soon as we receive the faulty item and confirm the fault, we'll have a new one dispatched immediately.