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Returns Information

Problem with your gear? No sweat.

Having to return your gear is always an unwanted task, so we've made it as simple as possible. We recommend having a quick browse at our Returns Policy for more detailed information, prior to following the steps below.


 Our (nice and simple) returns process.

1

Fill in the form below.

2

Our customer care team will contact you within 24hrs with instructions.

3

You pack up and send back your gear.

4

We receive your gear, test it and take care of everything for you. Simple!



Returns FAQs

Simply follow the steps on this page and fill out the returns form (to the left-hand side on desktop and below on if you’re viewing on your mobile)

If the item arrives with a fault then we’ll pick it up and ship you a new one free of charge. If you’ve just changed your mind and no longer want the item, then you’ll need to cover the shipping costs to get it back to us.

If you notify us within 14 calendar days of receiving the delivery and the product is ‘as new’, unused and it’s original packaging, then you’re entitled to a full refund, switch to a different product we have in stock or store credit - no problem. You’ll just need to cover the shipping costs back to us and make sure you’ve followed the guidelines on our Privacy Policy.

We have a Dead On Arrival (DOA) period of 30 days, so you can return your product(s) for a replacement, store credit or refund, however, please first and one of our specialists will help troubleshoot the problem before you send it back. See our Returns Policy for more info.

The item has started showing a fault, how do I get it fixed? We’ve got you covered. If a fault occurs with any of your gear outwith the 30 days Dead On Arrival (DOA) period, then as long as your item is still within the manufacturer’s warranty period, you’re entitled to a warranty repair or replacement, depending on the product. Fill out the form on this page with your details and we’ll take care of the rest.