Payment FAQs

Not on our watch! We don’t believe in passing charges onto our customers. There’s nothing more annoying than seeing the total cost jump up just as you’re about to finish your order.

If you pay using your card or PayPal, payment will be taken right after you complete the Payment section during checkout.  If you've chosen Klarna's 'Pay later', you will be charged 30 days after the product has been shipped.

When payment details are entered incorrectly and your transaction fails, your bank often reserves the funds as it's expecting a request from our side. However, since it hasn't passed our payment provider checks, it'll automatically cancel itself on your bank's side and will be released back to your account. Please note that this can take a few days depending on your bank's policy for pending transactions.

No, we don’t store any of your payment information on our website. All of your card/payment details are passed through PayPal or Shopify’s secure gateway. For more peace of mind, check out our Privacy Policy.

This can happen when you pay using PayPal before confirming your billing address with them. PayPal check your card details against your registered address and if they are missing or don’t match, your card will be refunded immediately.

PayPal offer this service as an additional layer of fraud protection. Utilising this feature helps us guard against stolen credit cards and identity theft. This means that we only send your gear to your confirmed addresses when payment is made using PayPal.

Once your order has been cancelled, you will receive a confirmation email and we will start the process of your refund immediately. If we have taken the payment, it usually only takes 3-4 working days, but some banks may take a little longer. Please note: If your order has already been shipped then we won’t be able to cancel it. In this case you can follow the steps on our Returns page for “Changed your mind”.