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Your bag's empty 🤦♂️ This ain't the Eco round... Gear up!
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If once you have received your gear and have a change of heart, don’t worry, as long as the following is adhered to, you will receive a no-fuss full refund:
Please note, all products returned under the ‘Consumer Contract Regulations’ will be at your own expense, ensuring that we receive the products undamaged by transit.
For any product(s) damaged during delivery, please let us know within three calendar days of receiving delivery. If it’s possible to see any damage prior to opening your package, state this on the courier’s delivery note when signing for the package and take photos of the damage.When returning the product(s), please ensure all original packaging is used and that all cables, manuals, drivers and promotional items are included, as accessories are part of the order and must be returned in order for you to receive a full refund.
On the rare occasion that this happens, please let us know within seven calendar days of receiving your delivery. When we receive your email, we will then investigate to determine the cause. If we receive your notification after the seven day period, we will not be able to perform the investigation. Refunds or replacements will not be issued until the investigation is complete which can take up to 14 days.
We have a Dead On Arrival (DOA) period of 30 calendar days in which you can return your product(s) for a replacement or refund, however, we recommend contacting the manufacturer to troubleshoot the problem before arranging a return, as many times products thought to be faulty actually work. This often happens due to poorly written manuals, installation/instruction being more complicated than usual or even software configurations. We strongly recommend this as you will be charged the cost of the return shipping for any products returned with no fault found.After you have discussed your issue with the manufacturer and they confirm that there is a fault, please complete the process listed in the steps here to allow us to rectify the issue promptly for you.If the product(s) are to be returned for a refund, please ensure to include all packaging, cables, manuals and drivers, as accessories and promotional items are part of the order and must be returned in order for you to receive a full refund.
If a fault occurs with any of your gear outwith the 30 days, then as long as your item is within the warranty period offered by the manufacturer, you are entitled to a warranty repair or replacement, depending on the product.The fastest way to resolve your issue will be dealing with the return directly with the manufacturer, however, we are happy to handle the repair or replacement on your behalf.Again, please ensure you troubleshoot your problem with us or the manufacturer before requesting a return, as any item that is determined not faulty or damaged, will be returned to you and you will be charged the cost of return shipping.Any product(s) returned for repair or replacement are to be sent without the accessories, as we are unable to guarantee that they will stay with the original product through the process.Unfortunately, we are not able to specify specific turnaround times due to the varying processes required by each manufacturer and/or types products, but we promise to have all requests dealt with as quickly as possible.
To request a return, fill in the form found on the Returns page.To notify us of missing items or have any questions regarding our return process, just drop us an email at email@example.com.Please remember to include your order number.
We aim to have refunds processed within 14 days of receiving the item(s), depending on the reason for return. For faulty items, refunds will be processed as soon as tests are completed and the fault is confirmed.All refunds will be issued to your original payment method or as store credit.
We’re a team of passionate gamers and we're building an enthusiast hardware community that's growing every single day. We're attracting top gaming brands from around the world and bringing fresh new gaming gear to the UK, with a mission to make it accessible to everyone nationwide.
Building something special and disruptive takes time, so we're hyped to have such an awesome and supportive community along with us for the ride!
© Esports Gear Ltd 1337-2021. All rights reserved • Company registered in England. Company No: 10007608 • VAT No: 235 7890 75
All our products are responsibly sourced & shipped within the UK.
*Please Note: Orders with Express Delivery must be made before 4pm to have your gear delivered to you the next working day - Monday to Friday. Orders are not processed on weekends or bank holidays.
Last orders of the week must be made before 4pm on Thursday to receive your gear on Friday.
Orders made after 4pm on Friday will be processed on Monday, and delivered to your door on Tuesday.
There are many factors that come into play when sizing your mouse, such as shape and grip style, but we've focused on the size of your hand comparitive to the mouse itself.
Length: Measure your hand from the base of your palm to the top of your middle finger.
Width: Measure from the knuckle of your thumb to the edge of your palm.
*These sizes should only be used as a guide, but we would love to hear your feedback on your own personal experience. All mouse sizes shown here at EG are based on this guide.
Make your purchase today and start enjoying what you’ve ordered right away. Pay up to 30 days later and enjoy payment empowerment and peace of mind. No interest. No fees. Ever.
Choose Klarna to pay up to 30 days later and enter simple, top-of-mind information. No need for card numbers or complex information to complete the order.
Your agreed payment period starts when the order is shipped. This means that you can take the time to try your order before buying it without the stress of upfront payment.
You can easily make your payment online or in our app. Once you’ve connected your bank account, debit or credit card, the checkout process is as simple as a single tap.
Please note that the product images used are for illustrative purposes only and may differ slightly from the actual product.
We recommend getting in touch with us if you'd like to confirm the exact specification before ordering.
Hey! 👋 Have a question for us? Take a look through our Help Centre for all information relating to delivery, returns, payments and more.
Question not answered? No problem, either jump on our Discord server or enter your details below and we'll get back to you ASAP!