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Most common questions

Most queries are resolved here before you need to contact support.

More delivery information

Important: All delivery times are in business days (Mon–Fri) and exclude weekends and bank holidays.
Orders placed after the cut-off or on weekends will be processed the next business day.

Service (Mon-Fri)* Time Cost
UK Mainland
Express* MOST POPULAR Next Business Day £4.99
Standard 2-3 Business Days £2.99
Royal Mail Tracked
(on selected small items)		 2-3 Business Days £2.99
FREE Royal Mail Untracked
(on selected small items)		 4-5 Business Days Free
FREE No-Rush
(on selected larger items)		 4-5 Business Days Free
UK Highlands and Islands
Royal Mail Tracked
(on selected small items)		 2-3 Business Days £2.99
FREE Royal Mail Untracked
(on selected small items)		 4-5 Business Days Free
N. Ireland, Highlands & Isles 2-4 Business Days £19.99

*Please Note: This is Isles within the United Kingdom only, it does NOT include islands such as the Republic of Ireland, Isle of Man, Jersey, Guernsey.

How Express Delivery Works

1

Order your gear before 4:00pm and select Express Delivery.

2

Your gear is safely packed & collected from our warehouse.

3

Your gear travels through the night while you catch some Z's 😴.

4

Your order is delivered on the next business day.

*Please Note: Orders with Express Delivery must be made before 4pm to have your gear delivered to you the next business day, Monday to Friday. Orders are not processed on weekends or bank holidays.

Last orders of the week must be made before 4pm on Thursday to receive your gear on Friday.

Orders made after 4pm on Friday will be processed on Monday and delivered on Tuesday.

Area Post Code Service
Aberdeen & Northern Highlands AB31-AB56
IV1 - IV63 		2 Business Days
Argyll, Arran, Dundee & Northern Highlands FK17 - FK21
KA27 - KA28
PA20 - PA78
PH15 - PH50 		2 Business Days
Northern Ireland BT 2-4 Business Days
Orkney and Shetland & Northern Highlands KW0 - KW17
ZE1 - ZE3 		2-4 Business Days
Northern Highlands HS1 - HS9 2-4 Business Days

Can I return my gear?

✔ Can be returned if:

  • Unused
  • In original condition
  • Within 30 days of delivery
  • Faulty or damaged on arrival

✖ Not eligible if:

  • Used or worn
  • Not in original condition
  • Missing accessories or packaging
  • Items that fall outside our Refund & Return Policy

How returns work

1

Submit a return request using the form below.

2

We’ll review it and send you the next steps or return instructions.

3

Send your item back once approved, following the instructions we provide.

4

We’ll inspect the item and process your refund or resolution within 2–3 business days.

Important information

  • Return window: 30 days from delivery
  • Condition: items must be unused and in original condition
  • Return shipping: paid by the customer unless faulty or incorrect
  • Refund timing: processed within 2–3 business days after inspection

Before submitting a return

  • If your item is faulty, include clear photos so we can resolve it quickly.
  • If your return was recently delivered, allow 2–3 business days for processing.
  • Some orders arrive in multiple shipments, so check all tracking updates first.
  • For full details, see our Refund & Return Policy.
Common returns questions
More ordering information

What to expect

1

Your order is placed successfully and your confirmation email is sent.

2

Your order is reviewed, picked and packed by our warehouse team.

3

Your parcel is collected by the courier and moves into the shipping stage.

4

Tracking is added once it has been received and updated by the courier.

  • For specific issues such as changes, cancellations or payment problems, use the FAQs above.
  • Once your order is placed successfully, you'll receive an order confirmation email and your order will move through review, preparation and dispatch.

Orders placed after 4pm Monday to Friday will usually be processed on the next business day. Orders are NOT processed on weekends or bank holidays.

More payment information

We accept the main payment methods shown at checkout, including card payments and PayPal.

Visa Mastercard Amex Maestro PayPal Google Pay Apple Pay Shop Pay

When using PayPal, additional options may be available depending on your account and eligibility.

1

PayPal Credit
Buy now and spread the cost, subject to PayPal’s approval. Learn more

2

Pay After Delivery
Where available, PayPal may allow you to pay after ordering, depending on eligibility. Learn more

Please Note: PayPal options are provided and managed by PayPal. Availability and terms are controlled by them, not Esports Gear.

Refunds are processed on our side first, but banks and payment providers can take several business days to show the money back in your account.

If a payment was taken but no order was created, the pending amount will usually clear automatically after a few business days depending on your bank.

Please Note: Banks and payment providers control how quickly refunds appear, so timings can vary even when everything has already been processed correctly on our side.

Troubleshooting

Having some trouble with your gear? Not to worry, our essential troubleshooting guide should (hopefully) get you back up and running. We appreciate these seem obvious, and you may have already tried them, however it's always good to give it another run through just in case.

Mice / Mousepads / Keyboards / Keycaps / Headsets

Mice
Check Connections Disconnect/reconnect the product (or USB adapter/dongle if wireless) in different ports. For wireless products, also try both the wired connection (if applicable) and the USB adapter/dongle. Also check any batteries are properly inserted, or if rechargeable, ensure they are charged.
Firmware Update Update the product to the latest firmware (if applicable), following the instructions provided. These can be found at the manufacturer's pages (links on side bar), ensure you select the firmware specific for your product model and operating system.
Clean the mouse Giving the mouse a thorough clean to remove any potential dust/debris that may be trapped in or around the mouse sensor, and under the buttons, wheel or on the mouse skates. Compressed air or a soft brush is recommended for this.
Restart computer Switch it off and on again :) As simple as it is, this can sometimes trigger a "soft reset" for any niggling issues you might be experiencing (not often but always worth a shot :D)
Test on another computer Connect the mouse to a different computer to see if this works. If it does, this would suggest an issue with the computer settings or drivers.
Check settings In your computer's settings, ensure that the mouse is enabled and configured correctly. Adjust the mouse sensitivity and other settings as needed.
Try another mouse If possible, Test a different mouse on your computer to determine if the issue is specific to your product or a more general problem with the computer.
Mousepads
Clean the mousepad Brush off any dust or debris firstly with a soft cleaning brush. After this, due to some surface materials used for certain pads, we would recommend checking the manufacturer page for specific cleaning instructions.
Flatten Depending on the packaging, some mousepads may not be completely flattened when first laid out on your desk. These will flatten over time, placing some weight on top will help this process. (please beware when doing this, as any damage caused may invalidate the product warranty)
Keyboards
Check Connections Disconnect/reconnect the keyboard in different ports. For wireless keyboards, also try both the wired connection (if applicable) and the USB adapter/dongle. Also check any batteries are properly inserted, or if rechargeable, ensure they are charged.
Firmware Update Update the keyboard to the latest firmware (if applicable), following the instructions provided. These will be found at the manufacturers pages, ensure you select the firmware specific for your keyboard model and operating system.
Clean the keyboard Give the keyboard a thorough clean to remove any potential dust/debris that may be trapped. Remove any keycaps that are having issues and clean these thoroughly. Compressed air or a soft brush is recommended for this.
Restart computer Switch it off and on again :) As simple as it is, this can sometimes trigger a "soft reset" for any niggling issues you might be experiencing (not often but always worth a shot :D)
Test on another computer Connect the keyboard to a different computer to see if this works. If it does, this would suggest an issue with the computer settings or drivers.
Check settings In your computer's settings, ensure that the keyboard is enabled and configured correctly. Adjust the settings as needed.
Try another keyboard If possible, Test a different keyboard on your computer to determine if the issue is specific to your product or a more general problem with the computer.
Unplug non-essential devices Restart the computer after unplugging all non essential devices. This will determine whether another device is causing interferance with the keyboard.
Keycaps
Clean the switch Dust, debris, or other particles can sometimes get stuck inside the switch, preventing it from registering key presses. Try cleaning the switch using compressed air or a soft-bristled brush to remove debris.
Replace the keycap Replace the keycap causing the chatter/double clicking with one from a working key. This will determine whether the keycap itself is the issue.
Headsets
Check Connections Disconnect/reconnect the headset in different ports. For wireless headsets, also try both the wired connection (if applicable) and the USB adapter/dongle. Also check any batteries are properly inserted, or if rechargeable, ensure they are charged.
Firmware Update Update the headset to the latest firmware (if applicable), following the instructions provided. These will be found at the manufacturers pages, ensure you select the firmware specific for your headset model and operating system.
Adjust sound settings Check your computer sound settings. the input/output devices may have changed since last use.
Inspect for physical damage Check your headset for any signs of physical damage, such as lose wirings, frayed cables or cracks.
Unplug non-essential devices Restart the computer after unplugging all non essential devices. This will determine whether another device is causing interferance with the keyboard
Muted Headphones Ensure the mute button hasnt been accidentally turned on (it happens to the best of us ;P). Also check the system sound settings, as again, this could be muted by accident or a glitch.
Try different cables For wireless headsets not charging, try a different cable connection if possible, this may determine if the issue is with the connection.
More warranty information

For warranty situations such as a fault developing over time, use the FAQs above first. If your item arrived faulty or within the early return period, use the Returns section instead.

Gear bought over 30 days ago will usually be handled under the manufacturer’s warranty. The simplest and quickest route is often to contact the manufacturer directly using the details below.

Consumable items

Please note that mouse skates/feet and grips are treated as consumable items and carry a warranty of 30 days from the date you receive them.

Documents you may need

Proof of purchase such as your receipt, order confirmation or invoice may be required when making a warranty claim.

Who should I contact?

  • Arrived faulty / within 30 days: Use the Returns section first, as early-life faults are handled there rather than through the warranty route.
  • Fault developed later: This will often be handled under the manufacturer’s warranty.
  • Not sure who handles your brand? Check the manufacturer table below before contacting support.

Please Note: Manufacturer warranty claims may require additional steps such as registering your product, providing serial numbers, or following the brand’s own RMA process.

Manufacturer Warranty Type Website / Contact
Artisan Warranty with Esports Gear

www.artisan-jp.com
Asus Peripherals Direct with Manufacturer

www.asus.com/uk
Email via website
ATK Gear Warranty with Esports Gear

www.atk.store
Cooler Master Direct with Manufacturer

www.coolermaster.com
Via website (sign up required)
Cougar Direct with Manufacturer

www.cougargaming.com
Email via website
Ducky Direct with Manufacturer www.duckychannel.com.tw
Email
Endgame Gear Warranty with Esports Gear

www.endgamegear-shop.co.uk
Endorfy Warranty with Esports Gear www.endorfy.com
FGG Madlions Warranty with Esports Gear

f.gg
Glorious Warranty with Esports Gear

www.pcgamingrace.com
GuliKit Warranty with Esports Gear www.gulikit.com
Kurosun Warranty with Esports Gear

www.kurosun.co
Lamzu Warranty with Esports Gear

www.lamzu.com
Leopold Warranty with Esports Gear

www.leopold.co.kr
Lethal Gaming Gear Warranty with Esports Gear

www.lethal.gg
Lizard Skins Warranty with Esports Gear

www.lizardskins.com
Mistel Direct with Manufacturer

www.mistelkeyboard.com
Contact form via website
MCHOSE Warranty with Esports Gear www.mchose.store
Mizu Works Warranty with Esports Gear www.mizuworks.com
MSI Warranty with Esports Gear uk.msi.com
Ninjutso Warranty with Esports Gear

www.ninjutso.com
Nitro Concepts Warranty with Esports Gear

www.nitro-concepts.co.uk
NZXT Direct with Manufacturer www.nzxt.com
Email via Website
Pulsar Gaming Gears Warranty with Esports Gear

www.pulsar.gg
Pwnage Warranty with Esports Gear

www.pwnage.com
Razer Direct with Manufacturer

www.razer.com
Email via website
Skypad Warranty with Esports Gear

www.skypad.gg
WLMouse Warranty with Esports Gear

wlmouse.com
Zaopin Warranty with Esports Gear

zaopinworld.com

Track your order

Enter your order details below to check the latest tracking status.
If your order was dispatched today, tracking may not update until the next business day.

Work with Esports Gear

We’re always looking to work with brands that align with our audience and product standards.

If you’re interested in having your products stocked by Esports Gear, use the contact form above and select “Sell your products with us”.

What to include

  • Brand overview and product range
  • Pricing position and distribution
  • Target markets
  • Links to your website or catalogue

Please Note: We review all enquiries carefully but may not be able to respond to every request if it’s not a fit.

  • Bulk / team orders: For larger quantity purchases
  • Sponsorship / partnership: For teams, creators and events

Please Note: Esports Gear is an online store and does not operate a physical retail location.

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