Troubleshooting

Having some trouble with your gear? Not to worry, our essential troubleshooting guide should (hopefully) get you back up and running. We appreciate these seem obvious, and you may have already tried them, however it's always good to give it another run through just in case.

Mice & Keyboards
Check Connections Disconnect/reconnect the product (or USB adapter/dongle if wireless) in different ports. For wireless products, also try both the wired connection (if applicable) and the USB adapter/dongle. Also check any batteries are properly inserted, or if rechargeable, ensure they are charged.
Firmware Update Update the product to the latest firmware (if applicable), following the instructions provided. These can be found at the manufacturer's pages (links on side bar), ensure you select the firmware specific for your product model and operating system.
Clean the product Give the product a thorough clean to remove any potential dust/debris that may be trapped. For mice, in or around the mouse sensor, and under the buttons, wheel or on the mouse skates and for keyboards, remove any keycaps that are having issues and clean these thoroughly. Compressed air or a soft brush is recommended for this.
Restart your computer Switch it off and on again :) As simple as it is, this can sometimes trigger a "soft reset" for any niggling issues you might be experiencing (not often but always worth a shot :D)
Test on another computer Connect the product to a different computer to see if this works. If it does, this would suggest an issue with the computer settings or drivers.
Check settings In your computer's settings, ensure that the mouse is enabled and configured correctly. Adjust the mouse sensitivity and other settings as needed.
Try another mouse/keyboard If possible, test the computer with a different mouse/keyboard to determine if the issue is specific to your product or a more general problem with the computer.
Mousepads
Clean the mousepad Brush off any dust or debris firstly with a soft cleaning brush. After this, due to some materials used for certain pads, we would recommend checking the manufacturer page for specific cleaning instructions.
Flatten Depending on the packaging, some mousepads may not be completely flattened when first laid out on your desk. These will flatten over time, placing some weight on top will help this process (please beware when doing this, as any damage caused .
Keycaps
Clean the switch Dust, debris, or other particles can sometimes get stuck inside the switch, preventing it from registering key presses. Try cleaning the switch using compressed air or a soft-bristled brush to remove debris.
Replace the keycap Replace the keycap causing the chatter/double clicking with one from a working key. This will determine whether the keycap itself is the issue.
Headsets
Check Connections Disconnect/reconnect the headset in different ports. For wireless headsets, also try both the wired connection (if applicable) and the USB adapter/dongle. Also check any batteries are properly inserted, or if rechargeable, ensure they are charged.
Firmware Update Update the headset to the latest firmware (if applicable), following the instructions provided. These will be found at the manufacturers pages, ensure you select the firmware specific for your headset model and operating system.
Adjust sound settings Check your computer sound settings. the input/output devices may have changed since last use.
Inspect for physical damage Check your headset for any signs of physical damage, such as lose wirings, frayed cables or cracks.
Unplug non-essential devices Restart the computer after unplugging all non essential devices. This will determine whether another device is causing interferance with the keyboard
Muted Headphones Ensure the mute button hasnt been accidentally turned on (it happens to the best of us ;P). Also check the system sound settings, as again, this could be muted by accident or a glitch.
Try different cables For wireless headsets not charging, try a different cable connection if possible, this may determine if the issue is with the connection.