Help Centre

Returns FAQs

Returns FAQs

Simply follow the steps on this page and fill out the returns form (to the left-hand side on desktop or above if you’re viewing on your mobile)

If the product arrives with a fault then we’ll arrange for it to be returned and ship you a new one free of charge*. If you’ve just changed your mind and no longer want the item, then you’ll need to cover the shipping costs to get it back to us.

*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.

If you notify us within 30 calendar days of receiving the delivery and the product is ‘as new’, unused and it’s original packaging, then you’re entitled to a full refund, switch to a different product we have in stock or store credit - no problem. You’ll just need to cover the shipping costs back to us and make sure you’ve followed the guidelines in our Returns Policy.

Sadly, manufacturers don't provide replacement packaging, so a value may be deducted from your refund for packaging which has been damaged/defaced.

We have a Dead On Arrival (DOA) period of 30 days, so you can return your product(s) for a replacement, store credit or refund, however, please first and one of our specialists will help troubleshoot the problem before you send it back. See our Returns Policy for more info.

*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.

We’ve got you covered. If a fault occurs with any of your gear outwith the 30 days Dead On Arrival (DOA) period, then as long as your item is still within the manufacturer’s warranty period, you’re entitled to a warranty repair or replacement, depending on the product. Fill out the form on this page with your details and we’ll take care of the rest.

I'm afraid, we're not able to offer advanced replacements but as soon as we receive the faulty item and confirm the fault, we'll have a new one dispatched immediately.


Delivery FAQs

Order before 4pm Monday to Friday to receive your gear on the next working day.

Example: Order on Monday at 3pm and your order will be processed and shipped same-day to be with you on Tuesday. Or place your order after 4pm on Friday and it will be processed and shipped on Monday to be with you on Tuesday

We have warehouses across the UK to allow us to provide the best range of gaming gear, it means we use a selection of couriers, depending on which warehouse your gear ships from.

This also means that some items don't have the option of 'Express Delivery', so they default to our standard 2-3 Working Days service. This is something we're always looking to improve and our team are working hard to offer Express Delivery on more items in future.

Express Delivery:
Example 1: Order on a Monday at 2pm, your order will be processed and shipped the same day, and will be with you on Tuesday.

Example 2: Order on a Monday at 5pm, your order will be processed and shipped the next day, and will be with you on Wednesday.

No Rush Delivery:
Example 1: Order on a Monday at 2pm, your order will be processed and shipped the same day, and will be with you between Wednesday and Thursday.

Example 2: Order on a Monday at 5pm, your order will be processed and shipped the next day, and will be with you between Thursday and Friday.

For now, we’re focusing on providing the UK with the best selection of premium gaming gear and kickass service and support. One day we’ll take on the world 😉

I’m afraid not. We don’t currently offer a weekend delivery option, but this may change in the future.

Yes. You’ll receive an email notification when your gear leaves our warehouse and one more once courier tracking is added to your order. You can also check for tracking updates at any time on our Track Your Order page.

If you’ve received your ‘Order Shipped’ email, this means your gear has been picked up by the courier from our warehouse. You’ll then receive an email once tracking has been added to your order later that evening, or in some cases the following morning depending on the courier. Please keep an eye out on the Track Your Order page for updates.

It can take a few hours for tracking to be updated by the courier and in some cases it will be available the following morning. You’ll get a notification when tracking is added, and you can keep an eye on the Track Your Order page.

We currently use DPD as our main shipping partner, but also use TNT (FedEx), UK Mail (DHL), and Parcel Force.

Usually, yes! To get you the best price and availability, sometimes we source our products directly from the vendor or distribution partners, so on rare occasions, you may receive more than one delivery for your gear. Don’t worry, you won’t be charged any extra - you’ll get our supercheap flat rate delivery fee as normal.

Our courier will attempt redelivery on the following 2 consecutive working days (Mon-Fri). If this doesn’t suit, please refer to the calling card (paper slip) that the courier leaves to say they missed you, and simply follow the instructions on there to re-arrange the delivery to suit your availability.

In the very unlikely situation where an item is missing from your order, please contact us within 48 hours of delivery and we’ll investigate for you. Our warehouses use cutting-edge camera and weight technology to confirm which items are packed in the box by our team before it leaves the building, so don’t worry, we’ve got you covered.