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Your bag's empty 🤦♂️ This ain't the Eco round... Gear up!
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Available on 100s of products*
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30 Days Returns
Longer return period, as standard
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Gamers Rate Us 'Excellent'
Simply follow the steps on this page and fill out the returns form (to the left-hand side on desktop or above if you’re viewing on your mobile)
If the product arrives with a fault then we’ll arrange for it to be returned and ship you a new one free of charge*. If you’ve just changed your mind and no longer want the item, then you’ll need to cover the shipping costs to get it back to us.
*Please note: Any product found to be not faulty will be returned to you and you will be charged the cost of the return shipping.
If you notify us within 30 calendar days of receiving the delivery and the product is ‘as new’, unused and it’s original packaging, then you’re entitled to a full refund, switch to a different product we have in stock or store credit - no problem. You’ll just need to cover the shipping costs back to us and make sure you’ve followed the guidelines in our Returns Policy.
Sadly, manufacturers don't provide replacement packaging, so a value may be deducted from your refund for packaging which has been damaged/defaced.
We have a Dead On Arrival (DOA) period of 30 days, so you can return your product(s) for a replacement, store credit or refund, however, please contact us first and one of our specialists will help troubleshoot the problem before you send it back. See our Returns Policy for more info.
We’ve got you covered. If a fault occurs with any of your gear outwith the 30 days Dead On Arrival (DOA) period, then as long as your item is still within the manufacturer’s warranty period, you’re entitled to a warranty repair or replacement, depending on the product. Fill out the form on this page with your details and we’ll take care of the rest.
I'm afraid, we're not able to offer advanced replacements but as soon as we receive the faulty item and confirm the fault, we'll have a new one dispatched immediately.
Order before 4pm Monday to Friday to receive your gear on the next working day.
Example: Order on Monday at 3pm and your order will be processed and shipped same-day to be with you on Tuesday. Or place your order after 4pm on Friday and it will be processed and shipped on Monday to be with you on Tuesday
We have warehouses across the UK to allow us to provide the best range of gaming gear, it means we use a selection of couriers, depending on which warehouse your gear ships from. This also means that some items don't have the option of 'Express Delivery', so they default to our standard 2-3 Working Days service. This is something we're always looking to improve and our team are working hard to offer Express Delivery on more items in future.
Express Delivery:Example 1: Order on a Monday at 2pm, your order will be processed and shipped the same day, and will be with you on Tuesday.
Example 2: Order on a Monday at 5pm, your order will be processed and shipped the next day, and will be with you on Wednesday.
No Rush Delivery:Example 1: Order on a Monday at 2pm, your order will be processed and shipped the same day, and will be with you between Wednesday and Thursday.
Example 2: Order on a Monday at 5pm, your order will be processed and shipped the next day, and will be with you between Thursday and Friday.
For now, we’re focusing on providing the UK with the best selection of premium gaming gear and kickass service and support. One day we’ll take on the world 😉
I’m afraid not. We don’t currently offer a weekend delivery option, but this may change in the future.
Yes. You’ll receive an email notification when your gear leaves our warehouse and one more once courier tracking is added to your order. You can also check for tracking updates at any time on our Track Your Order page.
If you’ve received your ‘Order Shipped’ email, this means your gear has been picked up by the courier from our warehouse. You’ll then receive an email once tracking has been added to your order later that evening, or in some cases the following morning depending on the courier. Please keep an eye out on the Track Your Order page for updates.
It can take a few hours for tracking to be updated by the courier and in some cases it will be available the following morning. You’ll get a notification when tracking is added, and you can keep an eye on the Track Your Order page.
These come directly from Royal Mail via email/SMS. You should receive this within 2 working days of receiving your order shipping notification email. If you have'nt received this within the 2 working days then please contact us here and we will look into this for you.
We currently use DPD as our main shipping partner, but also use TNT (FedEx), UK Mail (DHL), and Parcel Force.
Usually, yes! To get you the best price and availability, sometimes we source our products directly from the vendor or distribution partners, so on rare occasions, you may receive more than one delivery for your gear. Don’t worry, you won’t be charged any extra - you’ll get our supercheap flat rate delivery fee as normal.
Our courier will attempt redelivery on the following 2 consecutive working days (Mon-Fri). If this doesn’t suit, please refer to the calling card (paper slip) that the courier leaves to say they missed you, and simply follow the instructions on there to re-arrange the delivery to suit your availability.
In the very unlikely situation where an item is missing from your order, please contact us here within 48 hours of delivery and we’ll investigate for you. Our warehouses use cutting-edge camera and weight technology to confirm which items are packed in the box by our team before it leaves the building, so don’t worry, we’ve got you covered.
We’re a team of passionate gamers and we're building an enthusiast hardware community that's growing every single day. We're attracting top gaming brands from around the world and bringing fresh new gaming gear to the UK, with a mission to make it accessible to everyone nationwide.
Building something special and disruptive takes time, so we're hyped to have such an awesome and supportive community along with us for the ride!
© Esports Gear Ltd 1337-2023. All rights reserved • Company registered in England. Company No: 10007608 • VAT No: 235 7890 75
© Esports Gear Ltd 1337-2023. All rights reservedRegistered in England: 10007608 • VAT No: 235 7890 75
Esports Gear is a proudly independent British brand
🚚 Christmas Delivery Schedule
Orders placed AFTER 4pm on: Friday 16th Dec. (Free Delivery), Monday 19th Dec. (No-Rush/Tracked Delivery), and Wednesday 21st Dec. (Express Delivery) will be delivered in January.
Note: Some items may arrive earlier, but we can't guarantee this. Read More
*Please Note: Orders with Express Delivery must be made before 4pm to have your gear delivered to you the next working day - Monday to Friday. Orders are not processed on weekends or bank holidays.
Last orders of the week must be made before 4pm on Thursday to receive your gear on Friday.
Orders made after 4pm on Friday will be processed on Monday, and delivered to your door on Tuesday.
If the product doesn't suit your needs and is unused, you can return it within our 30 days extended returns period and we'll process a full refund for you.
Dead On Arrival/Faulty Under Warranty: We recommend contacting the manufacturer to troubleshoot the problem before arranging a return, to avoid sending non-defective products back and incurring shipping fees.
There are many factors that come into play when sizing your mouse, such as shape and grip style, but we've focused on the size of your hand comparitive to the mouse itself.
Length: Measure your hand from the base of your palm to the top of your middle finger.
Width: Measure from the knuckle of your thumb to the edge of your palm.
*These sizes should only be used as a guide, but we would love to hear your feedback on your own personal experience. All mouse sizes shown here at EG are based on this guide.
When you're looking to switch out your skates, you’ll need to choose replacements that fit your specific model of mouse due to each mouse having a different layout on its base where the skates are installed. The exception being brands who use the same mouse chassis for multiple models, but that will be mentioned on the skates product description.
Once you have your replacement mouse skates in hand, it's now time to remove your old ones from the base of the mouse. There are a few different methods to do this, but we’ll cover the main, most reliable method (in our opinion):
Method: Hairdryer & Spudger (removal tool)
This method involves using the hairdryer to heat up the glue underneath the mouse feet. Once the glue has been heated long enough, use a spudger (a flat plastic tool with a sharp end) or a knife to scrape underneath the feet to peel them off — be careful if using a knife! Be careful when using the hairdryer too, as you want to avoid overheating the mouse, which can cause damage to your mouse (plastic melting or warping) and also cause injury to yourself, so proceed with caution.You can use the spudger or knife on its own without using the hairdryer, especially if you're unsure of how long to heat the feet up by. This may leave traces of glue on the bottom of the mouse however, which will need to be removed before attaching the new mouse feet.
Installing your new skates
Once you have removed all the old skates from the base your mouse, give the surface a clean by using rubbing alcohol (Isopropyl). This will remove any excess adhesive that may still be present. Leave the mouse to dry, and then it's time to apply the new ones.Almost all aftermarket mouse skates will be a simple case of peeling and sticking onto the mouse, ensuring the feet are applied evenly to prevent any air bubbles from appearing.
Are you tired of your mouse slipping and sliding all over the place during intense gaming sessions? Installing mouse grip tape may be the solution you're looking for! It's a quick and easy way to improve your grip and control over your mouse.
With a little preparation and some simple steps, you can enjoy better control and performance like the pros.
The first step is to choose the grip tape that suits your preference. You can choose between a DIY sheet or a pre-cut option. If you opt for the DIY sheet, make sure to measure and cut the tape to fit your mouse's size. On the other hand, pre-cut options come in ready-to-use sizes and shapes, so you can simply peel off the backing paper and apply the tape to your mouse without the need for any cutting.
Before applying the grip tape, it is essential to clean your mouse to remove any dirt or oils that may interfere with the grip tape's adhesion. Use a soft cloth and rubbing alcohol to gently clean the surface of your mouse, taking care not to damage the coating. Make sure to remove all the dirt and oil residues, especially around the edges of your mouse.
With your DIY or pre-cut grip tape ready, it's time to apply it to your mouse. Start by peeling off the backing paper from one corner of the tape, making sure not to remove too much of the adhesive backing at once. Carefully align the tape with the edge of your mouse and begin pressing it down firmly, using a credit card or similar tool to smooth out any creases or bumps as you go. This will help ensure that the tape adheres evenly and stays in place for longer. Take your time and work carefully to achieve the best results.
Finally, once the grip tape is properly applied, use a sharp hobby knife or scissors to trim any excess grip tape from around the edges of your mouse. Trimming the edges gives your mouse a clean and finished look.
And that's it! You're now ready to take your gaming to the next level with your newly gripped mouse. Say goodbye to slipping and sliding, and hello to better control and performance.
Choose Pay in 3 at checkout where PayPal is available, and enjoy the power to split your purchase into three interest-free payments, with no set up fees or charges.* It’s a great way to help you stay in control of your budget.
It’s an interest free loan. With Pay in 3, with the first payment now, there’s no interest and no set up fees.*
Get a decision in seconds. You won’t have to wait to see if you’re approved.
It’s backed by PayPal. Your purchases are covered by the same security and Buyer Protection you already enjoy from PayPal**.
* Subject to status. Terms and Conditions apply. UK residents only. PayPal is a responsible lender. Pay in 3 performance may influence your credit score.
** Available on eligible purchases only. 180 day time limit and other terms apply.
Please note that the product images used are for illustrative purposes only and may differ slightly from the actual product.
We recommend getting in touch with us if you'd like to confirm the exact specification before ordering.
Hey! 👋 Have a question for us? Take a look through our Help Centre for all information relating to delivery, returns*, payments and more.
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